Privacy Policy

Information We Collect

Information You Provide

Depending on how you interact with us, you may provide information such as:

• Name
• Email address
• Phone number (when requested)
• Event registration information
• Character preferences or event participation details
• Messages you send us through email or contact forms

Information Collected Automatically

When you visit our website we may automatically collect information including:

• Pages viewed
• Time spent on the site
• Referring websites
• Browser and device information
• Approximate geographic region
• Anonymous analytics identifiers stored in cookies
• Character Portal task progress and interface state stored in your browser

How We Use Your Information

We use your information to:

• Sell and manage event registrations
• Provide character assignments and event materials
• Send event updates
• Respond to customer inquiries
• Improve our website and events
• Send newsletters when you choose to subscribe
• Measure website traffic and performance

Email Communications

If you subscribe to our mailing list, we'll occasionally send news about upcoming events, special offers, and announcements.

You may unsubscribe at any time by clicking the unsubscribe link included in every email.

Third-Party Services

We use trusted third-party providers to operate portions of our business.

• MailerLite for email newsletters.
• Resend for email waiver and character portal links.
• Eventbrite for ticket sales and event registration.
• Google Analytics to measure website traffic, page views, device information, and general usage patterns.
• Amazon Web Services (AWS) to host our website and supporting services.

These providers have their own privacy policies governing how they handle data.

Cookies and Browser Storage

Our website may use cookies, local storage, session storage, and similar technologies for analytics, site performance, and basic functionality. The Character Portal uses browser storage to remember task progress, interface state, results visibility, and whether the current version of the Terms of Use has been accepted on that browser.

You can clear or disable these technologies through your browser settings, although doing so may reset progress or affect certain features of the site.

Data Security

We use reasonable administrative and technical safeguards designed to protect the information we collect. No method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Request access to the personal information we have about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information where applicable.
• Unsubscribe from marketing emails at any time.

Event Photography

Some public events may be photographed or recorded for promotional purposes. When required, we'll ask for your permission before using identifiable photos or videos of you in our marketing materials.

Game Participation Data

During our interactive events we may store information related to your participation, including your player name, event and participant identifiers, character assignments, game progress, votes, award selections, event responses, and results. A private portal link may contain an access token used to authenticate your session. This information is used to operate, score, secure, and conclude the event and to improve future experiences.

Treat your Character Portal link as confidential. If you believe it has been shared or used without permission, contact us so we can replace or disable it.

Children's Privacy

The Character Portal is not intended for children under 13. We do not knowingly collect personal information online from children under 13 without verifiable parental consent. If you believe a child under 13 has provided personal information through our Services, please contact us so we can review and delete it as appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: